Care & Cleaning
Routine Care
Eos is made to withstand the rigors of everyday countertop use. Normal cleaning requires a damp cloth and a mild cleanser. If you have chosen a matte finish you may use an abrasive cleaner, which should be applied using a circular motion. A semi-gloss finish should be cleaned with soap and water, although you may wish to use a countertop polish to keep the counters looking fresh. Avoid the use of strong acidic cleaners, such as those designed for drains, toilets or ovens, as they can damage your countertop surface.
Preventing Heat Damage
Eos is an excellent material for heat resistance. However, as with all countertop materials, it is important to minimize direct heat exposure to protect your investment. Use heat trivets or hot pads when transferring hot pans directly from the burner or oven. It is also a good idea to run cold water in the sink when pouring in hot liquids.
Removing Minor Cuts and Scratches
As with all countertop materials, you should not cut directly on your Eos countertop. Minor scratches can be removed by using an abrasive cleaner or Scotch Brite pad, always rubbing in a circular motion. Deeper scratches on countertops with a matte finish may be removed using fine sandpaper (180 grit), followed with a Scotch Brite pad. For removing deep scratches in semi-gloss or gloss finishes we recommend contacting your fabricator for assistance.
For more information regarding care and maintenance of your Eos countertop, contact your fabricator.
Residential 10-year Warranty
Eos warrants through the fabricator to the original owners of installed Eos products for a period of ten (10) years from the date of installation that the Eos material will be free from manufacturing defects. If a manufacturing defect occurs during the warranty period, Eos will, at its option, replace the defective Eos products at no cost to the end user. The fabricator of the countertops reserves the right to repair the defect in a workmanlike manner should they judge that the material is repairable.
What this Limited Warranty Covers
- Eos obligation under the 10-year warranty covers only the provision of replacement material for the failed product.
- This limited warranty covers Eos solid surfaces that have been permanently installed in your residence.
- This limited warranty covers products that have been maintained according to the Eos surfaces care and maintenance guide provided free of charge at the time of installation, or upon request, by the Eos installer or by Eos.
What this Limited Warranty DOES NOT Cover
- This limited warranty does not cover thermal shock, chemical abuse or defects by fabrication, misuse or improper fabrication.
- This limited warranty does not cover any additional or supplemental repairs or modifications, such as tile or wall surface modifications, that may be necessary to repair or replace the Eos product covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer.
- This limited warranty does not cover products that have not been paid for in full.
- This limited warranty does not cover uses for products exposed to outside weather and climate conditions, abnormal use or conditions, or abuse in any way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat or uneven exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, and damage from improper care and maintenance.
- Eos is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism or accidents.
Warranty Registration
To register for this limited warranty, you or the Eos Authorized Installer must fill out the warranty registration card or call or write Eos at the phone number or address below to obtain a registration form. Or you may register right now.
To Obtain Service Under this Warranty
To obtain the best service under this limited warranty, contact the source from whom you purchased Eos. For more information about this warranty, please contact Eos directly by writing or calling:
Eos Surfaces
P.O. Box 4146
Portsmouth, VA 23701
Attn: Warranty Department
800-719-3671
In order to obtain service under this limited warranty, you must permit your Eos Authorized Installer or Eos authorized agents to inspect your Eos product at your residence. Also, you must reasonably cooperate with your installer and Eos’ agents in the efforts to service this limited warranty.
Except as provided in this limited warranty, Eos shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of the use or inability to use the product in residential applications covered by this warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you.
Eos makes no other warranty, representation or guarantee, express or implied, with respect to its products, except as expressly stated herein. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or, in Canada, from province to province.
This is the only warranty offered by Eos. No one other than Eos is authorized to make any warranty promise with respect to Eos solid surfaces.
